Política de reembolso
30 Satisfaction Policy - Hassle-Free Returns and Refunds
We stand behind the professional quality of the products carried in the store and trust that you'll be satisfied with what you find!
We offer hassle-free returns for both unopened (100% money back for 30 days from order date and opened containers (80% if within 10 days from order date;) for orders within the US.**
See policy details and exclusions below.
Up to 30 day Satisfaction Guarantee*
We're proud to offer you a money-back guarantee on most products** sold through Cerebrum-labs.com. Limitations apply.
If you're not satisfied with the product, simply notify us to initiate your return within the following timeframes to seek a refund (or store credit) on your order.
As the policy is generous to protect our customers, exceptions cannot be made outside of these timeframes.
We hope to exchange all of these benefits for your long-term trust and repeat business.
Unopened containers - 30-day Policy:
- 30 days from order date: 100% refund, less shipping.
Opened Containers - 30-day Policy:
- 10 days from order date: 80% refund, less shipping.
- Returns for opened containers are not accepted for international orders.
-We do not reimburse shipping costs for delivery or return costs.
-We do not accept or process international returns for opened jars.
-If found to be violating manufacturer policies such as 3rd party reselling, we are unable to accept returns, issue store credit, or accept future orders.
-We reserve the right to cancel and refund auto-ship orders that are not reflective of normal and/or reasonable personal use
Expect International shipping times to take 7-14 days. Customs delays are out of our control. It is not abnormal for an international shipment to take 21-45 days for delivery. Any duties, fees, or direct pick-up requirements are the responsibility of international customers.
We reserve the right to deny a refund if a returned opened product has been used beyond expected/reasonable use for the given return period.
Products sold through 3rd party portals are covered by the policies of the 3rd party.